About Us

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Our Story

It’s about passion and drive

Family-owned businesses are the backbone of the American economy, and Koha Health, originally Physicians Resources LTD, originated from those same roots. For almost 40 years Koha Health has been focused on building a successful revenue cycle management company with an impressive roster of partnerships across New England. But the most successful teams are rarely complacent, and often driven by “what comes next.” At the intersection of achievement and innovation is the genesis of Koha Health.

And who you work with

Focus on what you love, and work becomes a gift or a calling.

Today, Koha Health is led by President and Chief Executive Officer Brian Hall, a member of the original family that started it all. Over the last few years, Brian has been driven to lead and nurture a company culture that is unlike any other in the industry. As the culture became a driving force in developing and delivering Koha’s solutions, the Koha team was drawn to working with clients that mirrored their values and had that same spark for loving what they do and who they do it with.

With culture and a comprehensive solution suite in place, it was time to sharpen the industry focus and launch a strategic national expansion. 

Join Koha, Be Part of our Community

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When you achieve, you are inspired to give back. 

Koha is a Maori word for a gift, gratitude, or sage advice. Koha is more than our name; it is the way we treat one another and our clients.  As an organization we are dedicated to our people, our clients, and the greater global community. 

Today Koha Health is led by an experienced leadership team that along with a global human resources footprint is providing the expertise to scale across a national stage. 

What hasn’t changed over four decades, is a deep passion for creating a work environment that feels like family. Join us, and let’s write our story together. 

Leadership Team

Brian Hall

Brian Hall

President & CEO

As CEO of Koha Health, Brian Hall leverages 30 years of experience to lead and nurture a company culture that is unlike any other in the industry. Brian has a growth mindset, and as an impassioned entrepreneur and visionary, he is always thinking about what is next. He challenges the status quo and norms in healthcare and develops Innovative solutions and services that can disrupt the system and help our clients reach their goals.  
  
Brian is a natural born leader who believes that building culture and personal relationships with both clients and employees is the key to success. Leading by example, Brian encourages the entire Koha team to live by an abundance mindset and freely share knowledge and information both inside and outside the company.  
  
Brian has cemented community at the core of Koha’s identity, and as such, he has set a personal goal of altruism that is backed up by his active participation with numerous non-profits as well as a corporate goal for Koha to give 1% of our revenue back to our communities. 
  
As energetic and hard charging in his personal life as he is in his professional life, Brian actively seeks challenges and often steps outside of his comfort zone. His love of travel has allowed him to learn about other countries and cultures, step off the beaten path, challenge his senses, and push his limits – including getting up close and personal with wildlife. A committed volunteer, Brian has rappelled down an 8-story building to help raise funds, volunteered In a small community In the jungles of Belize, and spent several weeks In Sri Lanka learning about the culture and exploring their tremendous national parks and wildlife. 

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Amy Cerruti

Chief Growth Officer

Amy Cerruti brings palpable energy to her role as Chief Growth Officer at Koha Health. She dives headfirst into her goals and approaches everything with hard work, radical candor, vulnerability, and humor. As someone who is comfortable getting uncomfortable, Amy is fearless when it comes to asking the hard questions and challenging the status quo. 

Visionary, but grounded in the simpler things, Amy loves a good old-fashioned stand-up presentation, and takes joy in ringing the bell to celebrate successes. She leads by example, and is quick to admit mistakes, learn from them, and encourages her team to do the same.  

Amy possesses a BS from the University of Connecticut and has been forging an impressive path in healthcare revenue cycle and IT for 30 years. Her work has spanned US Servis now McKesson, IDX now GE, Southwind now Advisory Board Company, MediRevv now Tegria. That's a lot of acquisitions.  

On a personal note, Amy is a wife and a (hockey) mom to 4 kids. She loves to cook and is mostly plant based. She never met a nap she didn't like. Amy doesn’t take herself too seriously, is a sucker for silly jokes and has been known to snort laugh. To this, her team at Koha says, “Challenge accepted!!” 

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Chris Fay

Chris Fay

Chief Information Officer

As Chief Information Officer, Chris Fay leads with a team approach to ensure that every technology or process created or introduced at Koha Health has scalability, ease of use, vetting from appropriate departments, and considers cost in the decision-making process. Chris is adamant about the importance of thinking as opposed to “just doing.” As a lead by example kind of guy, he encourages his team to challenge each other, themselves, and especially him. He values honesty, respect, and authenticity. It is his belief that all of these elements together result in innovative thinking and superior performance. A graduate of University of New Hampshire, Chris has a rich history in IT consulting. 

Chris is proud to be a father first and foremost and prioritizes time with family. An athletic competitor by nature, he is an achiever who enjoys challenging himself to be better physically and mentally. Fun fact: Chris is attempting to play as many of the top US (and some international) golf courses as possible.  

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Jody Holt

Chief Financial Officer

As CFO at Koha Health, Jody Holt knows that success is about more than numbers, it is also about how you treat others. When she considers her accomplishments, there are a multitude of financings to point to, but what makes her most proud Is mentoring those in her midst – something she considers a true privilege.  

Jody is passionate about encouraging and supporting those around her so they can be their best selves. She likes to say, “together we can move mountains (or a whole lot of data).” Her goal is to automate always and ALL ways, and she loves finding "less but better" ways of doing things. 

A graduate of Penn State University with a B.S. in Accounting w Honors, Jody has worked for Single Digits, and Covenant Living after cutting her teeth at PwC. Outside of work Jody loves being, well, outside. You will find her running, hiking, biking, and enjoying family and friends near the water. If you find her inside, she likely has a paint brush in hand or is throwing something in the oven.  

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Shannon Hathaway

VP of People & Culture

As VP of People & Culture at Koha Health, Shannon Hathaway wasted no time in taking the resources out of the human resources moniker. The why comes best in her own words: “People are not resources to be used; they're far more complex and should be appreciated as such. At Koha, we strive to create a supportive environment for growth and development." 

Shannon is proud to be responsible for providing guidance and leadership for all aspects of the People function for an organization whose culture is deeply rooted in supporting employees, practice partners, and the local and global community like family.  Shannon provides vision and direction for the full complement of Koha’s core development programs, policies, and services. A graduate of Southern New Hampshire University, Shannon started in management but quickly discovered her passion for leading People functions. She has racked up an impressive list of accomplishments over the last decade. 

Ain't no mountain high enough for this girl!  Literally.  Outside of work, you’ll find her skiing the slopes throughout New England with her family.  Ain't no river wide enough either!  The summer months keep Shannon and her family busy with boating and kayaking the waterways in the Northeast.   

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Dee Rountree

VP of Client Experience

Dee Rountree leads with integrity, compassion, and kindness as VP Client Experience at Koha Health. She is passionate about developing long lasting relationships and enriching the lives of the people she meets. She is particularly driven to create memorable experiences for our people, our clients, and our communities by ensuring expectations are set and met, and we are always doing ‘the right thing’ in the moment. 

Dee is particularly adept at identifying with other’s emotions and wanting to help. Her approach of practicing gratitude and spreading an abundance mentality is perfectly aligned with the meaning of Koha. She is also a proponent of idea exchange and thought leadership and is proud of her work supporting related events for revenue cycle leaders. 

Dee studied Organizational Leadership and Management at Regent University and values the “real-world" lessons learned from experiences at organizations including Tegria (FKA MediRevv), Vitera (now Greenway Health), and Memorial Health University Medical Center. Her first passion is her role of mom and grandmother. She is a woman of many talents and co-owns a boutique bakery, is a paddle board enthusiast, and loves all things beach and ocean. 

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Liz Urdahl

Liz Urdahl

VP of Client Success and Implementation

Liz focuses on building and promoting our client relationships and developing strong partnerships. Prior to joining Koha, Liz started her career as an administrative fellow at Beaumont Royal Oak following completion of the MHA degree at the University of Iowa. After completing the fellowship, Liz returned to Iowa and worked for MediRevv in progressive leadership roles for the next 10 years. Liz's roles were in the areas of Client Services/Success, Implementation, Operations and Process Improvement; all within the revenue cycle services space. A few highlights of her career include developing processes for internal operations - such as patient pay technology and best practice, creating and standardizing a Client Services/Success program, and maintaining and improving critical client relationships. These areas had to grow with a high pace company that grew from $25 million to $130 million during her tenure. Most of all, Liz's passion is around building strong teams and helping many individuals grow into their roles and talents.

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Sappet, Stef

Stefenie Sappet

Director of RCM

Stefenie has over 15 years of experience in healthcare with a focus on revenue cycle management and currently has responsibility for over 125 providers. She has deep expertise in work-flow improvement, technology utilization, and RCM optimization. She is a trusted strategic advisor and consultant for our clients on the constantly changing healthcare landscape.  Stef has her AS in Healthcare Management from UMass Lowell.

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Yazbek, Gail

Gail Yazbek

Director of Contracting & Credentialing

Gail has been with Koha Health for over 18 years in a range of supporting roles, and currently served as Director of People Success.

Previously, she was responsible for developing and implementing our credentialing and contracting service department.  She oversaw credentialing and enrollment activities for over 250 physicians. This included developing and maintaining workflows, processes, performance metrics, and management tools for performance excellence. In addition, Gail maintained great working relationships with our clients, provider organizations,  and affiliated insurance companies.

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Elise Estes

Elise Estes

Director of Client Engagement

Elise’s primary responsibility includes providing operational oversight and workflow improvements.  In addition, she has responsibility for our patient experience, coding, charge and payment reconciliation, denial management and revenue integrity teams. Elise has been responsible for implementing, overseeing and reconciling our robust e-pay and mobile pay solutions. She leverages her 10 plus years of RCM operation experience to improve outcomes and coordinate with our account executives to ensure our clients maximize their results.

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Altner, Pam

Pam Altner

Director of Coding, Compliance, and Education

With nearly 30 years in the industry, Pam is responsible for leading our Coding Department. She has developed a unique set of skills through her various experiences in healthcare that make her an exceptional coding leader and mentor. Pam’s clinical roots makes her interactions with providers both productive and interactive. Her ability to analyze clinical records along with her keen knowledge of coding and billing regulations helps her and her team maintain our client’s compliance and maximize reimbursement. Her credentials include Certified Professional Coder, Certified Orthopedic Specialty Coder, and Certified Professional Medical

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Integrity | Commitment | Innovation

We Live Our Values Every Day

We chase opportunities, learn, and grow together. Our employees are not all cut from the same cloth and that’s intentional. We believe in the power of good character, work ethic, and the ability to be open-minded. Together, we’re delivering impactful solutions that help improve healthcare for everyone. Our mission is to better the everyday lives of our people, our clients, and our communities.

Donating a percentage of profits to local communities!

Our company and our employees regularly give back to the community through fundraisers, volunteering, and community service. We believe that everyone benefits from a strong community built around generosity and empathy. Our employees enjoy Paid Volunteer Time Off so they can have the flexibility to give back to causes that matter to them. Koha Health not only supports our communities with our time, but we commit a % of profits to local charities including Marguerite’s Place, United Way of Greater Nashua, Sleep in Heavenly Peace, and The Big Brother Big Sister Nashua Chapter.

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